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    Return policy

    We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

     

    Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for refund.

    You have 14 days after the purchase to return the product.

    Request your Return Authorization Number and by emailing hola@casabikes.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.

    To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.

    Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.